About Us

In high school I was lucky to find a part time job at a hearing aid dispensing office. I spent several years working there and decided early in my college career to change my courses to become an Audiologist because I loved the way that I was able to see hearing aids changing lives for the better. I studied at Western Michigan University in Kalamazoo, MI for both my undergraduate and Au.D. programs and was a proud resident of the Kalamazoo area for many years afterwards. During and after college I worked at a private hearing aid practice in the area. I dreamed that one day I may be able to own a practice myself and knew that if I waited until the right time, I would be able to see this dream through. In 2012 I was honored to become part of the team at Phonak. Phonak is the world’s largest hearing aid manufacturer and through this experience I met and became friends with hearing care providers across the beautiful state of Michigan and met the team at Higgins Hearing. Tim Higgins and I became friends and I will never forget the day he asked me if I would consider buying his practice. After some time, it became clear to me that my family belonged up north and that I was ready and excited to become a business owner. In the fall of 2020 we moved to Lake Ann, MI and in June 2021 I took over Higgins Hearing and Audiology. It is a great honor to be able to continue the tradition of hearing care that Tim and his father began years ago and continue to work with the Higgins Hearing and Audiology team to serve our community through better hearing. As a hearing aid user myself, I want you to truly love your hearing care journey as much as I have and cannot wait to work my hardest to make sure you do.

Amy joined the Higgins team in 2013 as our office and accounts receivable manager. She can service most hearing devices and is also able to assist you with your insurance questions and benefits.

In her free time, she enjoys kayaking, golfing, and spending time with her family. She is also a lover of soccer and reading.

Ken joined our practice this year and we are so happy to have him. He is the man behind the phone and is available to service your devices and assist with scheduling appointments.

When not at work, Ken enjoys traveling, cooking and gardening. He also loves boating and being on the water.

Amy started in the hearing industry in 2005 working as an office manager after receiving a degree in Medical Administration. She then grew a passion for helping patients hear better and has been licensed through the state of Michigan as a Hearing Aid Dealer since 2010. Amy is an expert in all hearing devices and is also passionate about tinnitus and solutions for people with tinnitus.

Amy grew up in the Metro Detroit area and after meeting her husband who grew up in Traverse City, they decided to move up north with their dogs in 2021. She feels very fortunate to call Traverse City home now. In her spare time, she enjoys hiking, kayaking, gardening and crocheting. She truly loves what she does and hopes to help many people along their journey to better hearing

Katie joined our team in 2025 as our patient care coordinator. She has her associates degree from Northern Michigan College in business administration as well as her B.A. from Colorado State University.

In her free time, Katie enjoys spending time outdoors and being with her friends and family. She is also a huge animal lover.

Koda joined our team at only 10 weeks old. She can sniff out a dog lover so be prepared for kisses if you fit that description. She is also happy to stay in the back and love you from afar if that makes you more comfortable. Koda enjoys belly rubs and treats along with long walks around the block and is a big fan of paddleboarding.